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    Frequently asked questions

    How can I track my order?

    Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also track your order in your account.

    How long does shipping take, and how much will it cost?

    We are delighted to offer our customers free shipping on all orders, with no minimum purchase required. We ship exclusively within the United States. Our standard processing time is between 1-2 days, and the estimated delivery time is 3-5 days after dispatch. For more detailed information, please visit our Shipping Policy page.

    What is your returns policy?

    We have a 30-day return policy. If you’re not satisfied with your purchase, please visit our Returns Policy page for a step-by-step guide on how to return an item.

    What should I do if I receive a damaged or wrong item?
    How can I get in touch with customer service?
     
    What should I do if I receive a damaged or wrong item?

    In the rare event that the item you received is not what you ordered or it arrived damaged, pleaseﾠcontact us immediatelyﾠwith your order number, the item's name, and a description of the problem.

    How can I get in touch with customer service?
     
    How can I get in touch with customer service?

    Our customer service team is here to help :

    Support@arcel.shop

    +61 422343403

    🌟 Experience Unparalleled Customer Support at hellocozyshop.com! 🌟

    1. Personalized Assistance:

    Live Chat Support:ﾠHave a question? Need guidance? Tap the live chat button on our site and get help from our friendly support agents.

    Email Correspondence:ﾠFor detailed inquiries or if you prefer written communication, reach out to us atﾠSupport@arcel.shop. Expect a thorough, personalized response to address all your concerns.

    2. Hassle-Free Help:

    Contact Information at Your Fingertips:ﾠEasily find all the ways to contact us on our dedicated ‘Contact Us‘ page. Whether it’s by phone atﾠ+61 422343403 or through our email, we’re ready to assist you.

    Comprehensive FAQs:ﾠOurﾠFrequently Asked Questions (FAQs)ﾠsection is designed to provide quick answers to common queries, saving you time and enhancing your shopping experience.

    3. Post-Purchase Peace of Mind:

    Returns:ﾠIf your purchase isn’t perfect, our 30-dayﾠreturn policyﾠensures a stress-free resolution. We even cover the return shipping.

    Tracking Your Treasures:ﾠAfter your order is shipped, we provide aﾠtrackingﾠnumber so you can monitor your items’ journey to your doorstep, ensuring you’re informed every step of the way.